Customer care traineeship, certificate III, indigenous, Sydney

Would you like to work for a large banking institution and become an exceptional customer service expert?
Are you passionate about helping people with technology and their banking needs?

At 1300apprentice we have a role within ANZ that is not only rewarding but also enables you to start a career pathway in the banking industry.

As a Customer Care Officer you will be responsible for delivering the desired customer experience by adopting a positive relationship-based, customer-centric approach that demonstrates passion for identifying and prioritising the complete servicing needs of customers.

This includes:

  • educating customers on digital adoption (app, internet banking)
  • responding to inbound enquiries from customers impacted from network changes
  • management, engagement and transition of vulnerable customers and outbound retention for valuable customers.

You will also be the point of contact for local communities in the region, branch relief work where required, and possible small business support/referrals.

To grow and be successful in this role, you will ideally bring the following:

  • Role models a strong customer focus with retail experience
  • Ability to multi-task, highly adaptable to change and ambiguity
  • Proactive, shows initiative
  • Customer driven
  • Active user and promoter of technology.

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About ANZ

Our purpose is to shape a world where people and communities thrive. That's why we strive to create balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

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