Customer Care, traineeship, indigenous, Sydney, NSW

Would you like to work for a large banking institution and become an exceptional customer service expert?

Are you passionate about helping people with technology and their banking needs?

At 1300apprentice we have an Indigenous identified role within ANZ that is not only rewarding but also enables you to start a career pathway in the banking industry.

About ANZ

Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

ANZ recognises the value of an inclusive and diverse work environment and takes pride in the diversity of our people. 

As a Customer Care Officer you will be responsible for delivering the desired customer experience by adopting a positive relationship-based, customer-centric approach that demonstrates passion for identifying and prioritising the complete servicing needs of customers.

This includes:

  • Providing excellent customer service, support and care
  • Identify and respond to customer concerns and needs, 
  • Assist customers with products and services and educate them on easy ways to bank
  • Support vulnerable people
  • Support and contribute to the ANZ team
  • Deal with difficult situations, communicate effectively and use business systems
  • Branch relief work where required
  • Customer referrals
  • Maintain a clean and safe workplace
  • Any additional tasks as required.

To grow and be successful in this role, you will ideally bring the following:

  • Role models a strong customer focus with experience
  • Ability to multi-task, highly adaptable to change and ambiguity
  • Proactive, shows initiative, willing to learn
  • Have empathy, and a caring and helpful nature
  • Ability to deal with difficult customers
  • Excellent time management skills

Please be aware that the selected candidate will be required to undergo a police check.

If you feel that this role would suit you, please click on Apply and attach your cover letter and resume.

Suitable candidates only will be contacted for an interview.

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