Certificate III Customer Engagement
Tasks
- Receiving letters and telephone calls
- Learning about products and the benefits of these
- Liaising with customers and clients
- Prioritising workloads and response times to enquiries
- Helping others with product knowledge
Future prospects
- Customer service manager
- Information services officer
Also known as
- Client contact officer
- Customer representative
If you like
- Office based
- Building good relationships
- Providing a service to customers
- Working to deadlines
- Working as part of a team
- Problem solving and solutions based tasks
You may also like
We look after
- Wages
- Allowances
- Annual leave & annual leave loading
- TAFE/RTO fees
- Mentoring & support
- WHS/PPE
Fact
The average weekly pay for this industry can be $1756 gross, employment outlook is expected to grow moderately at 3.4% to 2026. (LabourMarketInsights.gov.au)