Certificate III Customer Engagement

Tasks

• Receiving letters and telephone calls
• Learning about products and the benefits of these
• Liaising with customers and clients
• Prioritising workloads and response times to enquiries
• Helping others with product knowledge

Future prospects

• Customer service manager
• Information services officer

Also known as

• Client contact officer
• Customer representative

If you like

• Office based
• Building good relationships
• Providing a service to customers
• Working to deadlines
• Working as part of a team
• Problem solving and solutions based tasks

You may also like

• Accounts administration
• Business (Medical)
• Financial services
• Property services (Real estate)

We look after

• Wages
• Allowances
• Annual leave & annual leave loading
• TAFE/RTO fees
• Mentoring & support
• WHS/PPE

Fact

The average weekly pay for this industry can be $1756 gross, employment outlook is expected to grow moderately at 3.4% to 2026. (LabourMarketInsights.gov.au)