Indigenous Identified Certificate III Business (Customer Engagement) Traineeship, Docklands, VIC

This is an incredible traineeship opportunity to start your career with one of Australia and New Zealand’s top banks – ANZ Bank!

Use your customer service experience and outgoing personality to help people solve their financial needs.

Each day is different and there is a large variety of tasks you will undertake in this traineeship.

This is a phone/email based role and comes with the following tasks and duties:

• Provide excellent customer service, support and care
• Identify and respond to customer concerns and needs
• Assist customers with products and services,
• Educate customers on easy ways to bank
• Support vulnerable people, support and contribute to the ANZ team
• Deal with difficult situations, and communicate effectively
• Data entry, use business systems, and customer referrals
• Maintain a clean and safe workplace
• Additional tasks as required.

You must be willing to work AM or PM shifts between 8am – 8pm Monday to Friday as rostered. The award covers afternoon shifts, overtimes and meal breaks for these hours.

We are looking for someone with the following attributes:

• Customer Service experience required
• Excellent communication skills
• Intermediate computer skills
• Someone who is empathetic, friendly, and a caring and helpful nature,
• Willing to deal with difficult and vulnerable customers,
• Honest, reliable, punctual, trustworthy, willing to learn
• Able to follow instructions and within policies and procedures
• Able to multitask, be proactive, and use initiative.

ANZ will provide a robust several week paid induction and training process
You will be required to undergo a police check prior to commencement.

ANZ will offer the following working conditions:

• Above award wage
• Opportunity to learn new skills
• Opportunity for ongoing employment and career progression
• Opportunity to gain a nationally recognised qualification
• A leading bank and financial services organisation
• Committed to a diverse and inclusive workplace.

Please apply for this role if you are interested and committed to the traineeship.

Suitable candidates only will be contacted for interview